Error Page
Go to Previous Page
An Error has occurred.

Please click here to go to the previous page.

Customer Service Home Contact The Great Indoors Order Information Shipping & Returns Products Stores Gifts & Gift Cards Our Company Policies Other Contact Info

Protection Agreements

photo collage of an air conditioning unit, a treadmill and a riding lawnmower

Meeting Your Needs

Preventive Maintenance Checks

Sears helps minor problems from becoming major hassles on

Why Consider a Protection Agreement?

There are many reasons to consider a Protection Agreement, including:

  • Satisfaction-We offer reliable product service
  • Convenience-You'll have less worry about unexpected breakdowns and costly repairs
  • Peace of Mind-Our protection agreements offer more than just extended warranties.
  • Over 12 million customers enjoy peace of mind from owning our Protection Agreements. A Sears representative can tell you more at 1-800-4-MY-HOME® (1-800-469-4663)

The Sears Parts & Repair Services Advantage

If you need to repair, maintain or improve your home, turn to someone you know. Sears Parts & Repair Services provides services for the entire house, including home maintenance and improvements, cooling and heating systems and product repair and installation. You can rely on Sears Parts & Repair Services. Satisfaction Guaranteed or Your Money Back.

back to top

Master Protection Agreements

The "gold standard" for coverage on products including: home appliances; home electronics; heating and air conditioning systems; and floor care equipment. Primary benefits include*:

  • Quality service provided by Sears Parts & Repair Services professional repair specialists
  • Convenient service available in-home or at a Sears Parts & Repair Service Centers (service location depends on agreement coverage)
  • Non-technical and instructional assistance available
  • Replacement guarantee
    • if you experience 4 or more functional repairs during 12 month of continuous coverage or
    • if we are unable to fix it due to unavailability of functional parts or technical knowledge
  • No extra charges for covered repairs. All parts and labor included, even for wear and tear repairs or cosmetic parts (for the first 3 years)
  • 10% discount off regularly priced non-covered parts or service
  • Food Loss up to $250
  • Rental Reimbursement
  • Annual Preventive Maintenance Check at the customer's request
  • Renewable, transferable and varying contract terms offer maximum flexibility

* Some limitations and exclusions apply. Not valid on products used for commercial purposes. See store or contact us at 1-800-4-MY-HOME® (1-800-469-4663) for Terms & Conditions details. Protection agreements not available in all states for items not purchased at Sears.

Click here to compare agreement options & details.

back to top

Repair Protection Agreements

Available on all product lines (Including Lawn & Garden and Heating and & Cooling Systems)*:

  • Quality service provided by Sears Parts & Repair Services professional repair specialists
  • Convenient service available in-home or at a Sears Parts & Repair Service Centers (service location depends on agreement coverage)
  • Non-technical and instructional assistance available
  • Product Replacement if we are unable to fix it due to unavailability of functional parts or technical knowledge
  • No extra charges for covered repairs. All parts and labor included, even for wear and tear repairs
  • 10% discount off regularly priced non-covered parts or service, including:
    • Preventive maintenance checks
    • Cosmetic parts
    • Expendable parts
    • Food Loss up to $200
  • Renewable, transferable and varying contract terms offer maximum flexibility.

* Some limitations and exclusions apply. Not valid on some products used for commercial purposes. Only available in stores on Lawn and Garden Equipment. See store or contact us at 1-800-4-MY-HOME ® (1-800-469-4663) for Terms & Conditions details. Protection agreements not available in all states for items not purchased at Sears.

Click here to compare agreement options & details.

back to top

Other Protection Agreement Options

In addition to our Master Protection Agreement and Repair Protection Agreement, we offer two other types of protection agreements.

Value Protection Agreement
A low-cost alternative that provides the same features as the standard Protection Agreement with the following differences:

  • A modest fee* for each repair or preventive maintenance check
  • Comparable product replacement or up to $250
  • No food loss protection

Click here to compare agreement options & details.

* Some limitations and exclusions apply. Not valid on products used for commercial purposes. Contact us at 1-800-4-MY-HOME® (1-800-469-4663) for Terms & Conditions details. Value Protection Agreements not available in all states for items not purchased at Sears.

The Value Protection Agreement is not yet available at the Sears stores, however, they are available over the phone by calling 1-800-4-MY-HOME® (1-800-469-4663).

ServiceSmart™ Agreement

The alternative to a paid service call that covers your kitchen and laundry appliances* with a current need for repair. It covers the cost of the initial repair and provides 12 months of protection:

  • $500 repair limit - if the price of repair exceeds $500 you have three options:
    • Product Replacement - comparable product replacement up to $500
    • Pay the Difference - repair the product and pay for the amount over $500
    • Cancel - cancel the agreement for a full refund
  • Food loss protection after the initial repair

Click here to compare agreement options & details.

*Dishwasher, refrigerator, washer, dryer. Some limitations and exclusions apply. Not valid on products used for commercial purposes. Contact us at 1-800-4-MY-HOME® (1-800-469-4663) for Terms & Conditions details. ServiceSmart™ Agreements not available in all states for items not purchased at Sears.

The ServiceSmart™ Agreement is not yet available at the Sears stores, however, they are available over the phone by calling 1-800-4-MY-HOME® (1-800-469-4663).

back to top

To email us questions or comments click here.

Sears PurchaseProtect

Sears PurchaseProtect Plan and its features:

  • Offered exclusively on small portable appliances, home electronics, power tools and home improvement merchandise not serviced by Sears**.
  • Replacement coverage for 3 years on Sears brands (Kenmore & Craftsman), or 2 years for non-Sears brands.
  • Flexible and convenient customer service and claims administration.
  • Affordable pricing, good value, good protection.
  • No Deductible

** Not offered on Dishwashers, Washers, Dryers, Refrigerators, Ranges and Ovens, Tractors, Mowers.

If you have any questions regarding the Sears PurchaseProtect plan, please log on to www.searspurchaseprotect.com or call us at 1-800-573-1088.

back to top

Shop AppliancesView all

Shop Bath & StorageView all

Shop BeddingView all

Shop Cabinet & Door HardwareView all

Shop DécorView all

Wall Décor & Mirrors

Clocks Mirrors Wall Art

Pillows & Throws

Decorative Pillows Floor Cushions Throws

Shop SeasonalView all

Shop Dinnerware & EntertainingView all

Shop FurnitureView all

Shop Bath & Vanity FixturesView all

Shop Lighting & Ceiling FansView all

Shop MattressesView all

Shop RugsView all

Shop Window TreatmentsView all

Shop Cooking & BakingView all

Shop Outdoor LivingView all