Our goal is that you are completely satisfied with your online purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and thegreatindoors.com Order Confirmation Email Receipt within 90 days of your purchase (30 days for Home Electronics, Mattresses and Area Rugs) for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to the great indoors.

A 15% restocking fee applies on select Home Appliances, Home Electronics, Furniture, Home Improvement, and Household Goods products if returned in the original box, unused, and containing all original product packaging and accessories.

For mailable and home delivery items, see our return options below. Shipping and handling charges are not refundable. For additional questions on thegreatindoors.com returns or order inquiries, email Webcenter_TGI@customerservice.sears.com .

Returns & Cancellations

Scheduled pick-up
Use this return method for large items that arrived by scheduled in-home delivery, such as appliances, mattresses, furniture, or big screen TVs. Call 1-800-732-7747 to arrange for product pick-up. A delivery charge applies. Prices vary by location and are based on the number of trips made to your location. If the wrong product was delivered or the product arrive damaged, all pick-up fees are waived.

UPS Shipped Items
All UPS / USPS shipped orders are processed immediately. Once an order has been processed, we are unable to cancel the order. However, you may refuse the merchandise upon delivery. A refund will be issued once the merchandise is returned to our warehouse. If you have received the merchandise, you can simply return it by mail or to your local the great indoors store.

Check your Order Status online. Orders with a status of "Processing" cannot be canceled. When the status changes from Processing to Shipped your order has left the Sears distribution facility and is on its way to the carrier's regional distribution center. The typical duration of this stage is 1-3 business days. As a result, tracking numbers and other information may not be available until your shipment arrives at the carrier's regional distribution center.

To contact Customer Service: Send an e-mail to our Customer Order Department or call 1-888-511-1155.

back to top